Use the right channel
Supported workflows include Facebook Page and Instagram professional-account interactions, LinkedIn Company Page comments, and WhatsApp Business messages.
Social Media Replies
Keep customer conversations moving.
Prepare helpful responses to supported social messages and comments without losing the customer’s original question.
- Bring supported interactions into context
- Draft responses with your business information
- Review the reply and its destination
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RunVoya is workingFacebook reply workflowDemo-
New customer questionCan you tell me more about this service? Received Step 1 in this example. - Response draftedA helpful answer using business context Draft ready Step 2 in this example.
- You approve the actionReview the details before anything is sent or created Approved Step 3 in this example.
- Response sentThrough the supported Facebook channel Sent Step 4 in this example.
Customer question answered
The approved response stays with the original conversation.
Reply with context
Read the original interaction alongside a prepared response. Check the wording before sending it through the supported channel.
Respect channel boundaries
Personal LinkedIn messages and X inbox management are not included. WhatsApp replies require an open customer-service window.
Before you connect
A few useful details.
Is social content creation part of this reply workflow?
Preparing a response to an existing interaction and creating a new social post are different workflows. See Social Content for draft creation and supported publishing.
Is this included in my RunVoya plan?
All paid plans include the core RunVoya features. Plans differ by the monthly credits each paid member contributes to the shared business pool. Connections and provider permissions are required for integration-dependent actions.