Instagram task
Prepared A customer asks about availability
- Source
- Instagram DM
- Priority
- High
- Prepared
- Reply draft
RunVoya + Instagram
AvailableTurn Instagram messages and comments into reviewable work
RunVoya connects to a professional Instagram account through its linked Facebook Page. Incoming direct messages and comments can be triaged, prioritized, and turned into reply drafts and tasks. RunVoya does not auto-send those replies. Separately, your team can approve publishing supported Instagram image and video content.
- Bring professional-account DMs and comments into one work queue
- Review message priority, sentiment, and suggested reply drafts
- Keep inbound replies manual while using approval for content publishing
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Capability status
What is available now
- Receive supported DMs and comments from a linked professional Instagram account
- AI triage, priority, sentiment, reply drafts, and source-aware tasks
- Approved publishing for supported Instagram image and video formats, including Reels
Connected Instagram context
What RunVoya receives from Instagram
RunVoya uses webhook activity from the connected professional account to preserve the conversation source and prepare internal work.
Direct messages
Supported incoming DMs from the linked professional account can become classified, prioritized tasks with reply drafts.
Comments
Supported comment events preserve the social source so your team can understand the public customer question or feedback.
Professional-account context
The selected Facebook Page and its linked Instagram account establish which business identity RunVoya is monitoring.
How it works
How Instagram social triage works in RunVoya
Inbound conversations and outbound content use different controls, so a prepared reply is not confused with an approved post.
- 1
1. Instagram provides the social signal
A supported DM or comment arrives from the professional account linked through the connected Facebook Page.
- 2
2. AI triages the activity
RunVoya assesses the message or comment for category, priority, sentiment, and an appropriate suggested response.
- 3
3. RunVoya creates a reviewable task
The source, AI reason, suggested action, and draft stay together so a person can decide how to respond.
- 4
4. Your team handles the external action
Inbound replies are not auto-sent. Supported image or video publishing is a separate action that executes only after approval.
Prepared next steps
What RunVoya prepares for Instagram
RunVoya prepares inbound reply work and, separately, supports approval-controlled publishing for supported content formats.
DM reply drafts
Use the incoming message and your business knowledge to prepare a response a person can review and send manually.
Comment response tasks
Turn supported comment activity into prioritized work with the original social context and a suggested response.
Approved social publishing
Prepare supported Instagram image and video content, including Reels, then publish only after a person approves the action.
Connection details
What you need to connect Instagram
Instagram access depends on Meta's professional-account structure: the Instagram account must be linked to a Facebook Page you can manage.
An Instagram professional account
The account must support the Meta business connection needed for message, comment, and publishing workflows.
A linked Facebook Page
The Instagram account must be linked to a Facebook Page that the connecting user is authorized to manage.
Reply and publishing guidelines
Define your tone, business facts, escalation rules, and review owner for inbound drafts and outbound content.
Two clear controls
Reply drafts stay manual; supported content waits for approval
RunVoya does not auto-send replies to Instagram DMs or comments. A person reviews the draft and handles that response. Supported image and video publishing is a separate workflow and executes only after approval.
- Keep every inbound draft tied to its original DM or comment
- Review sensitive public replies before handling them on Instagram
- Approve supported image, video, or Reel publishing explicitly
Frequently asked questions
Practical answers before you start
Clear details about how this workflow operates, what remains under your control, and what to expect from RunVoya.
Which Instagram accounts can connect to RunVoya?
RunVoya supports an eligible professional Instagram account linked to a Facebook Page that the connecting user can manage.
Can RunVoya triage Instagram DMs and comments?
Yes. Supported incoming DMs and comments can be classified for priority and sentiment and turned into reply drafts and tasks in RunVoya.
Does RunVoya automatically reply to Instagram messages or comments?
No. RunVoya prepares reply drafts, but it does not auto-send them. A person reviews the draft and handles the external reply.
Can RunVoya publish content to Instagram?
Yes. Supported image and video publishing, including Reels, is available as a separate workflow and requires approval before RunVoya publishes the content.
Give Instagram customer activity an accountable workflow
Start a 7-day free trial to triage professional-account DMs and comments, prepare replies, and control supported publishing with approval.