Connect the right source
Connect Meta and select the Facebook Page linked to your Instagram Business or Creator account.
RunVoya + Instagram
Keep Instagram customer conversations moving.
Prepare responses to Instagram customer messages and comments, alongside supported content publishing.
- Bring supported customer interactions into context
- Prepare relevant responses for review
- Send through the supported connected channel
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RunVoya is workingInstagram reply workflowDemo- New customer questionCan you tell me more about this service? Received Step 1 in this example.
- Response draftedA helpful answer using business context Draft ready Step 2 in this example.
- You approve the actionReview the details before anything is sent or created Approved Step 3 in this example.
- Response sentThrough the supported Instagram channel Sent Step 4 in this example.
Customer question answered
The approved response stays with the original conversation.
Keep the decision with you
Review the proposed details before anything is sent, published, or created. You choose when the prepared action is ready to go.
Know the supported scope
Supported actions require the appropriate professional account, selected target, and permissions. Personal Instagram inbox automation is not included.
Before you connect
A few useful details.
What do I need to connect Instagram?
Connect Meta and select the Facebook Page linked to your Instagram Business or Creator account.
Does RunVoya act in Instagram without review?
Review the proposed details before anything is sent, published, or created. You choose when the prepared action is ready to go.
What should I know about this Instagram workflow?
Supported actions require the appropriate professional account, selected target, and permissions. Personal Instagram inbox automation is not included.