Connect the right source
Connect Meta and select the Facebook Page your business manages. Grant the permissions required for the actions you want to use.
RunVoya + Facebook
Keep Facebook customer conversations moving.
Organize Facebook Page messages and comments, prepare replies, and publish supported social content.
- Bring supported customer interactions into context
- Prepare relevant responses for review
- Send through the supported connected channel
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RunVoya is workingFacebook reply workflowDemo- New customer questionCan you tell me more about this service? Received Step 1 in this example.
- Response draftedA helpful answer using business context Draft ready Step 2 in this example.
- You approve the actionReview the details before anything is sent or created Approved Step 3 in this example.
- Response sentThrough the supported Facebook channel Sent Step 4 in this example.
Customer question answered
The approved response stays with the original conversation.
Keep the decision with you
Review the proposed details before anything is sent, published, or created. You choose when the prepared action is ready to go.
Know the supported scope
Page messages, comment replies, and publishing have different requirements. This does not include personal-profile automation.
Before you connect
A few useful details.
What do I need to connect Facebook?
Connect Meta and select the Facebook Page your business manages. Grant the permissions required for the actions you want to use.
Does RunVoya act in Facebook without review?
Review the proposed details before anything is sent, published, or created. You choose when the prepared action is ready to go.
What should I know about this Facebook workflow?
Page messages, comment replies, and publishing have different requirements. This does not include personal-profile automation.