Review task
Prepared A two-star review needs attention
- Priority
- High
- Sentiment
- Negative
- Prepared
- Response draft
RunVoya + Google Reviews
AvailableTurn Google reviews into prioritized response tasks
RunVoya connects to your Google Business Profile location, syncs customer reviews, identifies sentiment and reviews that need attention, and prepares response drafts and tasks. Your team reviews the recommendation in RunVoya. The integration does not publish responses back to Google, so the final posting step stays outside RunVoya.
- Bring new Google reviews into a focused attention queue
- Prioritize low ratings and understand the sentiment behind feedback
- Prepare a consistent response without auto-publishing it
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Capability status
What is available now
- Sync reviews from a connected Google Business Profile location
- Rating-aware priority, sentiment, and attention signals
- Review response drafts and source-aware tasks inside RunVoya
Connected Google Reviews context
What RunVoya reads from Google Reviews
RunVoya preserves the rating and review text so your team can see both the customer signal and the prepared next step.
Connected business location
RunVoya uses the selected Google Business Profile location as the source for review activity.
Rating and review text
The star rating and written feedback provide the evidence needed to assess sentiment and explain why a response may matter.
Review identity and timing
Available review details help distinguish one customer interaction from another and keep the prepared task tied to its source.
How it works
How Google review management works in RunVoya
Each step keeps the source review visible and stops before external response publishing.
- 1
1. Google provides the review
RunVoya syncs reviews from the Google Business Profile location you select.
- 2
2. AI assesses the customer signal
Sentiment and rating help identify which feedback needs attention, with low ratings treated as higher priority.
- 3
3. RunVoya prepares the response task
The review becomes trackable work with the source, AI reason, suggested action, and a response draft.
- 4
4. Your team reviews and posts
A person checks and edits the draft, then publishes the final response through Google outside RunVoya.
Prepared next steps
What RunVoya prepares from a Google review
The assistant prepares the thinking and wording while leaving the public response under your control.
Response drafts
Start with a suggested response shaped by the review, rating, and the business facts and tone you have supplied.
High-priority attention tasks
Low ratings can be elevated into visible work so service recovery is less likely to be missed.
Review context for summaries
Reviews needing attention and their task status can contribute to RunVoya's operational summaries.
Connection details
What you need to connect Google Reviews
You choose the business location to sync. RunVoya prepares the work but does not publish a public response to Google.
Google Business Profile access
Authorize a Google account that can access the business profile you want to use.
The correct business location
Select the location whose reviews should become tasks and drafts in RunVoya.
Your response standards
Add tone, service details, escalation boundaries, and forbidden actions so prepared responses reflect your business.
Public reputation, human judgment
Review the response before it represents your business
RunVoya drafts and prioritizes; it does not publish the response to Google. A person should verify facts, adjust the tone, and post the final wording through the appropriate Google Business Profile workflow.
- Keep the original rating and review beside the draft
- Edit sensitive service-recovery language before posting
- Track whether the internal task is open, done, or dismissed
Frequently asked questions
Practical answers before you start
Clear details about how this workflow operates, what remains under your control, and what to expect from RunVoya.
What does the RunVoya Google Reviews integration do?
It syncs reviews from a selected Google Business Profile location, analyzes sentiment and attention needs, gives low ratings higher priority, and prepares response drafts and tasks in RunVoya.
Does RunVoya publish responses to Google Reviews?
No. RunVoya prepares a response draft for your team to review, but it does not publish that response back to Google.
How does RunVoya prioritize a Google review?
The assistant considers the star rating, review text, and sentiment. Low ratings are treated as higher-priority signals and the task retains an explanation for the reviewer.
Can RunVoya manage more than one Google Business Profile location?
The connection flow uses a selected business location. Choose the location you want RunVoya to sync; availability for a particular account depends on the locations that Google makes accessible to that account.
Give every important Google review a clear next step
Try RunVoya free for 7 days to prioritize feedback and prepare thoughtful responses without giving up editorial control.