Connect the right source
Connect your WhatsApp Business account and business phone number. The customer conversation must have a valid recipient and an open service window.
RunVoya + WhatsApp Business
Keep WhatsApp Business customer conversations moving.
Bring inbound WhatsApp Business questions into RunVoya and prepare approved text replies.
- Bring supported customer interactions into context
- Prepare relevant responses for review
- Send through the supported connected channel
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RunVoya is workingWhatsApp Business reply workflowDemo- New customer questionCan you tell me more about this service? Received Step 1 in this example.
- Response draftedA helpful answer using business context Draft ready Step 2 in this example.
- You approve the actionReview the details before anything is sent or created Approved Step 3 in this example.
- Response sentThrough the supported WhatsApp Business channel Sent Step 4 in this example.
Customer question answered
The approved response stays with the original conversation.
Keep the decision with you
Review the proposed details before anything is sent, published, or created. You choose when the prepared action is ready to go.
Know the supported scope
RunVoya blocks replies after the customer-service window closes. Personal WhatsApp and unrestricted outbound campaigns are not supported.
Before you connect
A few useful details.
What do I need to connect WhatsApp Business?
Connect your WhatsApp Business account and business phone number. The customer conversation must have a valid recipient and an open service window.
Does RunVoya act in WhatsApp Business without review?
Review the proposed details before anything is sent, published, or created. You choose when the prepared action is ready to go.
What should I know about this WhatsApp Business workflow?
RunVoya blocks replies after the customer-service window closes. Personal WhatsApp and unrestricted outbound campaigns are not supported.