Connect the right source
Connect the Google account whose inbox you want to use. RunVoya imports recent messages and available thread context.
RunVoya + Gmail
An AI email assistant for customer conversations in Gmail
Summarize Gmail conversations and prepare replies using your business information.
- Summarize incoming customer requests
- Prepare replies with your business context
- Review before sending
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RunVoya is workingGmail reply workflowDemo- New customer emailSarah asks about your services Received Step 1 in this example.
- Request summarizedCustomer question · reply needed Reviewed Step 2 in this example.
- Reply preparedA draft using your business information Draft ready Step 3 in this example.
- You approve the actionReview the details before anything is sent or created Approved Step 4 in this example.
- Reply sentDelivered through your connected Gmail account Sent Step 5 in this example.
A clear answer, ready for your customer
One request. A reviewed reply. The conversation stays in context.
Keep the decision with you
Review the proposed details before anything is sent, published, or created. You choose when the prepared action is ready to go.
Know the supported scope
Replies are sent through the connected Gmail account after approval. This is inbox assistance, not bulk email campaigning.
Put it into practice
Example: reply to a service enquiry in Gmail
A customer asks what a first consultation includes and whether you can meet next week. Keep the request, business facts, and next action together.
Read and prepare
Connect Gmail with the required mail permissions. Open the imported customer thread and prepare a reply using your current service description. If the requested price is missing from your business knowledge, supply it before sending.
Edit and approve
Check the recipient, scope, wording, and any commitment. Approve the reply through the connected Gmail account and inspect the sending result; generating a draft does not mean it was sent.
Add a scheduling step when needed
Connect Google Calendar separately to check availability and prepare meeting times. Gmail access alone does not grant calendar access or create an event.
Before you connect
A few useful details.
What do I need to connect Gmail?
Connect the Google account whose inbox you want to use. RunVoya imports recent messages and available thread context.
Does RunVoya act in Gmail without review?
Review the proposed details before anything is sent, published, or created. You choose when the prepared action is ready to go.
What should I know about this Gmail workflow?
Replies are sent through the connected Gmail account after approval. This is inbox assistance, not bulk email campaigning.