Enquiry triage
Classify supported inbox messages by category, priority, and sentiment so urgent communication is easier to identify.
RunVoya for law firms
AI-assisted client operations for law firms
RunVoya helps law firms organize the operational work around prospective and existing client communication. It can prioritize supported messages, prepare administrative replies, coordinate new calendar events, and keep follow-ups visible while lawyers retain responsibility for legal judgment and advice.
- Surface time-sensitive client and prospective-client messages in one queue
- Prepare administrative replies and consultation next steps with source context
- Keep every supported external action visible for human review
7-day free trial · No credit card · Cancel anytime
Why it helps
Make client communication easier to manage without automating legal judgment
RunVoya reduces the operational effort between an incoming enquiry and the firm's reviewed next step.
Conversation summaries
Review a concise account of an email thread before deciding whether the full conversation requires closer attention.
Consultation coordination
Check connected Google Calendar availability and prepare a proposed new event for approval when scheduling is appropriate.
Follow-up visibility
Keep agreed callbacks and administrative next steps in a source-aware queue with due dates and clear statuses.
How it works
How RunVoya fits into a law firm's communication workflow
The system organizes supported activity and prepares administrative work while keeping legal review and client commitments with the firm.
- 1
Connect approved firm accounts
Connect the supported email, calendar, CRM, Google Business Profile, or social accounts the firm chooses to use with RunVoya.
- 2
Relevant communication becomes visible
RunVoya classifies supported activity and creates contextual tasks for messages or operational signals that need attention.
- 3
An administrative next step is prepared
The assistant can prepare an editable reply, a proposed calendar event, or a due-date follow-up using the available context.
- 4
A responsible person reviews it
The firm checks confidentiality, conflicts, facts, wording, and commitments before approving or using any prepared action.
Realistic scenarios
Illustrative workflows for legal practices
The following examples concern administration and communication only; RunVoya does not assess a matter or provide legal advice.
A prospective client sends an enquiry
For example, RunVoya can prioritize the incoming email and prepare a neutral acknowledgement for review without evaluating the person's legal position.
A consultation needs a time
For example, connected calendar availability can inform a proposed event, which the firm reviews before it is created.
An agreed callback is due
For example, a staff member can create a follow-up task with a due date and client context so the commitment remains visible.
A practical fit
Operational support for different legal-service teams
Firms can apply RunVoya to the customer-service layer that surrounds legal work while preserving their own professional and information-handling procedures.
Solo practitioners
Create a clearer starting point for new enquiries, existing-client messages, appointments, and administrative follow-ups.
Small law firms
Use shared task states to distinguish open, overdue, approval-ready, completed, dismissed, and failed work.
Client-service teams
Prepare consistent administrative wording using approved business information while escalating substantive questions to a lawyer.
Legal oversight
Your firm remains responsible for every legal communication
RunVoya is not a lawyer and does not provide legal advice, assess conflicts, establish a lawyer-client relationship, or decide how a matter should be handled. The firm must review the context and wording before use.
- Apply the firm's confidentiality and conflict-checking procedures
- Remove or correct unsupported legal statements before responding
- Approve only administrative actions the responsible person has verified
Frequently asked questions
Practical answers before you start
Clear details about how this workflow operates, what remains under your control, and what to expect from RunVoya.
Can RunVoya help a law firm manage new enquiries?
RunVoya can classify supported incoming messages, surface priority and sentiment, create a task, and prepare an administrative response for review. The firm must perform its own conflict, eligibility, and legal assessment.
Does RunVoya provide legal advice?
No. RunVoya does not provide legal advice, interpret law, assess a case, or replace a qualified legal professional.
Can RunVoya schedule consultations?
RunVoya can read connected Google Calendar availability and prepare a proposed new event. A person must approve the details before the event is created; updating and canceling existing events are not currently supported.
Does RunVoya automatically send replies to clients?
No. Supported email replies are editable and require a human decision. The firm checks the recipient, facts, wording, and commitments before an approved reply is sent.
Try Now and organize the work around client service
Start a 7-day free trial to see enquiries, appointments, and follow-ups as reviewable operational work. No credit card is required.